Method

Map. Name. Join. Prove. Leave.

The method is public. What is specific to your operation stays with you.

01

Map

Watch how a real piece of work moves from request to done. The map is the path people use, including the side paths the official process does not mention.
02

Name

Put one owner on each duty that can stop that path. If two people believe they own it, or nobody does, that is the finding.
03

Join

Close the seams that matter first: a handoff, two records that disagree, access that is shared with no owner, or a brand that runs a different week. Sequence the rest. Do not boil the ocean.
04

Prove

Run the new cadence on a real week. Record what held, what slipped, and what changed, including SOC 2 and PCI evidence and the automation that keeps onboarding, offboarding, and access review current. A diagram that was never used is not a result.
05

Leave

Hand over the owners, the cadence, and the record. The team should be able to run the next week without a consultant in the meeting.